Full-Time Academic Staff
Steven Tham, LEARNING SPECIALIST
Steven Tham holds a Master of Arts Degree in Professional Education from NTU, as well as a Diploma in Adult and Continuing Education (DACE) with Institute for Adult Learning (IAL). He has 8 years of industry experience in concierge services and front office operations with two grand deluxe hotels in Singapore. He also won the inaugural Concierge of the Year Award in 2000. Prior to joining Ascott Centre for Excellence in 2010, he spent 6 years in academia and training with SHATEC, Marina Bay Sands and SingAsia Education Institute. With a strong belief in continuing education training, Steven actively looks for ways to customize his teaching methods and techniques so that learners find the lesson meaningful and rewarding. He is a role model and mentor to many learners as he constantly engages them, to spark ambition and motivate them to be the best they can be.
Subject(s) Specialty:
Higher Certificate in Hotel & Accommodation Services
Diploma in Hotel & Accommodation Services
Sales Delivery
Front Office Operations Management
Room Reservation Operations Management
Customer Challenges Management
Tourism Promotion
Service Challenges
Service Innovation Culture
Customer Experience Management
Legal Compliance Management
Service Planning and Implementation
Staff Management
Loss and Risk Prevention Management
Service Excellence
Concierge and Uniformed Service Delivery
Bell Service Delivery
(SCTP) Hotel and Accommodation Services
Eve Lee, LEARNING SPECIALIST
Eve has 17 years of experience in the hotel industry and has worked in 3, 4 and 5 star hotels. She holds a Bachelor of Applied Science (Hospitality Studies) from RMIT University. She was appointed as an Executive Housekeeper to set up the housekeeping department for Rendezvous Grand Hotel for their opening. A year later, she assumed the role of the Front Office Manager and was subsequently promoted to Rooms Division Manager, where she oversaw the Front Office, Housekeeping and Engineering departments. Eve embarked on a training career with SHATEC Institute subsequently. She conducted lessons for Certificate and Diploma levels and facilitated training programmes for CET participants for 3 years before she joined Ascott Centre for Excellence.
Subject(s) Specialty:
Higher Certificate in Hotel & Accommodation Services
Diploma in Hotel & Accommodation Services
Sales Delivery
Front Office Operations Management
Room Housekeeping Operations Management
Room Reservation Operations Management
Customer Challenges Management
Service Challenges
Service Innovation Culture
Customer Experience Management
Legal Compliance Management
Service Planning and Implementation
Staff Management
Public Areas Housekeeping Operations Management
Linen and Uniform Room Operations Management
Service Excellence
(SCTP) Hotel and Accommodation Services
AZLINDA AZHAR, LEARNING SPECIALIST
Azlinda has 20 years of experience in various positions in the Front Office department. She holds a Diploma in Tourism from Ascott Centre for Excellence and has nurtured high performing workforce and brand reputation in The Ascott Limited serviced residences. Specialising in room operations and management, Azlinda led the team to elevate service standards and operational profitability. She spent 17 years in The Ascott Singapore operations, before landing a role and imparting her skills to The Ascott Malaysia, as Residence Manager for 4 years. In this role, she led the team in upkeeping the standards of each department and ensure smooth operations including handling the profit and loss of the property, crisis management, as well as the sales and marketing aspects.
With her vast experience, she brings with her a wealth of knowledge and shares real life stories and experience to learners.
Subject(s) Specialty:
Higher Certificate in Hotel & Accommodation Services
Diploma in Hotel & Accommodation Services
Sales Delivery
Front Office Operations Management
Room Reservation Operations Management
Customer Challenges Management
Service Challenges
Service Innovation Culture
Customer Experience Management
Legal Compliance Management
Service Planning and Implementation
Staff Management
Loss and Risk Prevention Management
Service Excellence
Bell Service Delivery
(SCTP) Hotel and Accommodation Services
DEON GOH, SENIOR LEARNING SPECIALIST
Deon possesses more than 20 years of experience in hospitality and education, with 14 years of experience in coaching and nurturing youth in vocational institute, school of hospitality. She holds a Bachelor of Applied Science in Hospitality Studies from the Royale Melbourne Institute of Technology University and a Higher Diploma in Hotel Management from SHATEC. She collaborates closely with Ascott HR and HOD to conduct, analyse, design effective training programs, oversee development and implementation, and evaluate the outcomes of various training interventions. In addition to her responsibilities in business development for ACE's CET Centre business, Deon also plays a key role in training interventions for projects and initiatives within Ascott.
Subject(s) Specialty:
Training interventions within Ascott
Associate Academic Staff (Part-Time)
- ALVIN FOO, ASSOCIATE TRAINER: Alvin Foo formerly conducted the WSQ programmes in Hotel and Accommodation Services at Ascott Centre for Excellence for 11 years. With more than 29 years of experience in the hospitality industry, Alvin is well versed in both the area of back-of-house support and front office operations. Prior to joining Ascott, Alvin has worked for organisations such as SHATEC, Copthorne King’s Hotel Singapore, Apollo Hotel Singapore and Furama Riverfront Singapore. He holds a Degree in Bachelor of Science in Mathematics and Environmental Studies from National University of Singapore.
Subject(s) Specialty:
Front Office, Room Reservations, Service Excellence, Customer Challenges Management, Sales Delivery, Mandarin courses
WSQ Higher Certificate in Hotel & Accommodation Services
WSQ Diploma in Hotel & Accommodation Services - SHARIFAH SYED ALHADY, ASSOCIATE TRAINER/CLIENT ENGAGEMENT & ADMIN MANAGER, was formerly a Property Manager in The Ascott Limited, Serviced Residences. In this role, she led all aspects of operations including the day-to-day employee management and guests’ matters. Prior to this role, she has had more than a decade of experience in Front Office Operations, even leading a Cluster of Front Office Managers from 7 different properties for 3 years in Ascott. She started her journey in the Hotel sector in Beaufort Hotel (Sentosa) and subsequently Grant Hyatt Singapore, possessing a total of 15 years of experience in Hotel/Service Residence operations. She holds a Diploma in Business Administration from IBMEC and a Certificate in Lodging Operations from SHATEC.
Subject(s) Specialty:
Front Office, Room Reservations, Service Excellence, Customer Challenges Management, Sales Delivery - MARIEANN CHONG, ASSOCIATE TRAINER, a former Director of Housekeeping, in a 5-star Hotel chain in Singapore - Marieann specialized in the overall planning, organization, development and direction for the entire operations of the Housekeeping Unit. She has 4 decades of valuable experience in Housekeeping Management, thus attaining the optimum expertise and skills set in this area. Marieann had also actively contributed to the efforts to guarantee service quality standards wherever she goes by setting up training manuals for Hotels and facilitating training. She holds a Diploma and Certification of Specialization in Housekeeping from the American Hotel and Motel Educational Institute.
Subject(s) Specialty:
WSQ Service Guestrooms/Serviced Apartments
WSQ Maintain Service in Linen & Uniform Rooms