WSQ COURSES IN SINGAPORE

Apply for WSQ Higher Certificate in Hotel and Accommodation Services in Singapore

Our WSQ certificate courses in Singapore equip participants with the relevant skills and knowledge required in the hotel and accommodation services sector.

We offer an all-inclusive approach to provide learners with a comprehensive developmental training plan so that they are well prepared for the industry. We have a deep understanding of the fundamental skills required to thrive in this field. In our WSQ certificate courses, learners will be trained in areas of housekeeping and front office operations, which include the management of guest reservations and service feedback.

At the end of the course, students will graduate with the practical skills and knowledge that will make them competent in the hospitality industry. As the WSQ certificates for our courses are recognised in Singapore, our courses will serve as a stepping stone for those who wish to embark on a career in the hospitality industry.

Students who have completed the WSQ Higher Certificate in Hotel and Accommodation Services will be eligible for the WSQ Diploma in Hotel and Accommodation Services. The WSQ diploma, which covers hospitality operations and other business aspects of hotel management, is designed for students aspiring to take on a management role in the hospitality industry.

For more information on our WSQ courses in Singapore, please do not hesitate to contact us.

HANDLE GUESTS/CUSTOMERS’ CONCERNS & FEEDBACK (21 HOURS)

  • Understanding basic guest/customer service
  • Managing guests’ concerns and feedback
  • Reporting a guest’s concerns/feedback

APPLY UPSELLING & SUGGESTIVE SELLING TECHNIQUES (16 HOURS)

  • Prepare for selling
  • Apply upselling and suggestive selling techniques
  • Handle guest/customer’s concerns or objections
  • Develop and improve oneself in providing upselling and suggestive selling

PROVIDE RESERVATION SERVICES (24 HOURS)

  • Perform start-of-shift and end-of-shift procedures and activities
  • Attain knowledge of hotel products and in-room reservations operations for providing room reservation services
  • Make room reservations
  • Amend and cancel room reservations
  • Handle problems related to making, amending and cancelling room reservations
  • Develop and improve oneself in providing room reservation services

FRONT OFFICE SERVICES (28 HOURS)

  • Start-of-shift and end-of-shift procedures and activities
  • Effective guest relations and communications
  • Safety and security for guests/customers and staff members
  • Effective and efficient check-in/out operations
  • Develop and improve oneself in providing front office services

SERVICE GUESTROOMS/SERVICED APARTMENTS (21.5 HOURS)

  • Perform start-of-shift and end-of-shift procedures and activities
  • Understanding housekeeping equipment, chemicals and tools
  • Performing room cleaning
  • Provide basic mini-bar and turndown services
  • Becoming a professional housekeeper

PROMOTE TOURISM (21 HOURS)

  • Knowing tourist information
  • Understanding tourists’ needs
  • Communicating effectively
  • Making tourist recommendations
  • Becoming Singapore’s Ambassador

Upon successful completion of the course, participants will be awarded a WSQ Higher Certificate in Hotel and Accommodation Services in Singapore. Participants are deemed to have successfully completed the course if they meet the competency standards for each of the six units in the course outline above.

Singapore citizens who successfully attain a WSQ Higher Certificate are eligible for a SkillsFuture Qualification Award of S$200.

To apply for the SkillsFuture Qualification Award, please login with your SingPass at the SkillsConnect homepage.

  • New entrants to the hotel and accommodations sector
  • Current industry professionals seeking to advance their skills
  • Individuals seeking career transition opportunities
  • Individuals who are customer service-oriented and possess an outgoing personality
  • GCE 'N' levels with a credit in English or ESS Workplace Literacy and Numeracy (Level 4)

As with all our WSQ courses in Singapore, this course will include lectures, role plays, oral questioning, projects, visual aids, demonstrations, discussions and practicum. To ensure an optimum level of attention among the candidates, one teacher is assigned to a class of 15 candidates.

The full-time course will be completed in approximately 1 month and classes will take place from Mondays to Fridays, 9am to 6pm.

(A) SSG Course Fee Grant

Enjoy 90% SSG course fee funding for all Singaporeans and Singapore PRs.

(B) Workfare Training Support for SMEs (WTS)*

(C) Enhanced Training Support for SMEs (ETSS)*

(D) Mid-Career Enhanced Subsidy*

* For company-sponsored candidates, the company can claim additional funding from SkillsConnect.

Please click here for course fees.

  • Candidate must be a Singaporean or Singaporean PR.
  • Candidate must achieve at least 75% attendance for every module.
  • Only candidates with at least 75% attendance will be allowed to take the assessments.
  • Re-assessment fees will apply after the first three complimentary assessments offered for each module. The re-assessment fees will not be funded by SSG.
  • Should the candidate resign and/or not complete his certification, the sponsoring company would need to pay the full course fees and will not enjoy SSG's funding.
  • For company-sponsored candidates:

    • If candidate resigns and/or does not complete WSQ certificate, the sponsoring company will need to pay the full course fees and will not enjoy SSG funding.
    • Sponsoring company can claim for absentee payroll funding. Please apply online here. The approved absentee payroll funding amount will be directly disbursed to the sponsoring company after the candidate has fulfilled ALL the following:
      • Completed ALL the required SOA in the certification
      • Certified competent in ALL the SOA assessments
      • Completed the certification within three months
  • For self-sponsored candidates:

    • Candidate will be liable to pay the full course fees (without SSG funding) if any of the following is not fulfilled:
      • Completed ALL the required SOA in the certification
      • Certified competent in ALL the SOA assessments
      • Completed the certification within three months

Please view the fees for our WSQ Higher Certificate in Hotel and Accommodation Services in Singapore:

Contact us to find out more about our training schedules for the WSQ courses we offer in Singapore.

Ascott Centre for Excellence reserves the right to cancel all classes for the WSQ higher certificate courses in the event that it receives insufficient nominations to allow good learning dynamics to take place.