Learners will learn to:

• Communicate with descriptive words and greetings
• Identify tools and equipment, as well as the safety measures
• Communicate ideas through dialogue

Part-time

Oral Assessment

Target Audience: PRC

Methodology: Lecture, role play, group activities, practice, oral assessment

Maximum Capacity: 12 pax

16 Hours / Once a week (2-hours per session)

16 Hours

Content Outline

1. Identify room types and room statuses (check out, out of order etc.)
2. Uniforms and guests’ laundry (fill up forms)
3. Description of a person (height, weight, eyes, hair), work style (fast, careful, hardworking), feelings
4. (angry, sad)
5. Types of housekeeping equipment and phrases on safety and usage (e.g. do not wet plug)
6. Cleaning items and descriptions of cleaning processes (e.g. wipe the table with a dusting cloth)
7. Proper responses to colleagues and guests for different occasions (e.g. anniversary, birthdays,
8. get-well-soon, condolences etc.)
9. Answer guests’ requests and queries

Statement of Attainment by ACE