COURSE OBJECTIVES
There are many scenarios in Housekeeping, where communicating in English language is a necessity. In this course, learners will be able to communicate using basic phrases and sentences to handle daily conversations, observe words and simple phrases to carry out routine duties.
Content Outline
- List and pronounce Alphabets, including knowing when to use upper/lower case
- List and pronounce Numbers (1 to 10,000)
- List Days and Months
- Tell Time - recognize 24-hour, digital and analog timing
- Read and pronounce terms related to Money and Currencies
- Able to conduct Self-introduction, and handle queries regarding to one’s personal info
- To use Greetings and Expressions of Apology
- Apply Basic phone skills
- Identify Room amenities (contextualized to the hotel – hotel to provide photos)
- Housekeeping cleaning terms, items and methods (eg toilet brush, rinse, scrub, etc)
- Respond to guest requests and queries (eg guest requests for extra towels)
- Be familiar with Hotel facilities and be able to independently provide directions to such facilities
- Identify places of interest near hotel, and provide directions to guests
Methodology
- Lecture, role play, group activities, practice
Target Audience
- PRC
Course Duration
- 16 hours
Recommended: (2-3 hours, once-twice a week)
Minimum number of participants
- 8 persons
Fee (per participant)
- $240.00
Assessment
There will be a one-to-one evaluation for each participant, on the last day. The Assessor will use Oral Questioning methods and Role Play to gather evidence that learners has a grasp of what has been taught. Using picture aids, learners must be able to identify key amenities, terms and expressions that they have learnt in class, this will include a role-play scenario.